Terms of Service

Article 1 (Purpose)

These Terms of Service (the “Terms”) govern the rights, obligations, responsibilities, conditions, and procedures between Mozzamile Inc. (the “Company”) and users in connection with the use of FamLoop and related services (the “Service”).

Article 2 (Definitions)

The terms used in these Terms are defined as follows. Terms not defined here are interpreted in accordance with applicable laws and service guidelines.

• “Service” means the AI-based parent-child emotional communication platform and all related supplementary services provided by the Company.
• “User” means a member or non-member who uses the Service under these Terms.
• “Member” means a person who has registered with the Company by providing personal information and who may continuously receive information from the Company and use the Service.
• “Paid Member” means a Member who has purchased a paid subscription plan offered by the Company.
• “Family” means a group formed through connections among Members within the Service, the unit within which members (such as guardians and children) may share content.
• “Guardian” means a Member holding a guardian role within the Family (such as parent or grandparent), who exercises legal guardianship and management responsibility over the Child Account.
• “Child Account” means a custodial child account created through an invitation code issued by a Guardian, which operates without external contact information such as email and may only be withdrawn or deleted through the Guardian.
• “Content” means all information created, uploaded, or transmitted by a User through the Service, including emotion records, profile images, messages, and emoji reactions.
• “AI Output” means the emotion classification, summaries, translations, suggestion prompts, weekly reports, and other outputs that the Service automatically generates based on User Content.

Article 3 (Posting, Effect, and Amendment of Terms)

(1) The Company posts these Terms on the initial or linked screen of the Service so that Users can easily access them.

(2) The Company may amend these Terms within a scope that does not violate applicable laws, including the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Act on Consumer Protection in Electronic Commerce.

(3) When amending the Terms, the Company will announce the effective date and reason for amendment together with the existing Terms through in-service notices or email from 7 days before the effective date. For changes unfavorable or material to Users, the Company will provide notice at least 30 days in advance and will additionally notify Members clearly through a separate consent flow or electronic means.

(4) Where the Company clearly announces or notifies the amended Terms and states that failure to express refusal by the effective date will be deemed consent, Users who do not expressly refuse are deemed to have consented to the amended Terms.

(5) Users who do not consent to the amended Terms may terminate the user agreement.

Article 4 (Service Content and Changes)

(1) The Company provides the following services:

• Emotion logging and AI-based emotion classification, summarization, and translation.
• Family member connection, invitations, and group communication.
• Parent-child messaging with AI translation preview.
• Emoji reactions and thread-based communication.
• Weekly emotion summaries and reports.
• Paid subscription plans and entitlement management.
• Other services the Company develops additionally or provides through partnerships.

(2) The Company may change all or part of the Service for operational or technical reasons, and the content and date of such change will be announced in advance in accordance with Article 3. Minor changes that do not affect User rights (such as typographical fixes or small feature improvements) may be announced after the fact.

(3) Unless otherwise required by applicable law, the Company does not compensate Users for damages resulting from changes or discontinuation of the Service's content, methods, or hours of use.

Article 5 (Membership and Accounts)

(1) Users may apply for membership through the procedures set by the Company, including social login (Apple, Google, etc.) or other methods provided by the Company.

(2) The Company may refuse membership or terminate the user agreement in any of the following cases:

• Providing false information or misappropriating another person's information at the time of sign-up.
• A child under 14 applying for membership directly without the consent of the legal guardian.
• Failure or unwillingness to pay applicable fees.
• Prior termination of the user agreement due to violation of these Terms or Company policies.
• Any other case where registering the User is technically impracticable for the Company.

(3) Members must manage their account information and authentication credentials with the care of a prudent manager, and may not lend, transfer, or pledge them to others. Losses arising from negligence or unauthorized use are the sole responsibility of the Member, and the Company shall not be liable absent willful misconduct or gross negligence.

Article 6 (Children Under 14 and Guardian Obligations)

(1) Children under 14 may not use the Service without the consent of their legal guardian, and a Child Account may only be created through an invitation code issued by the Guardian.

(2) As the legal guardian of the Child Account, the Guardian bears the following obligations:

• Supervising the child's use of the Service and its scope.
• Guiding the child not to record third parties' personal information or likenesses.
• Recognizing and responding to situations where the child expresses signs of crisis (such as indications of self-harm, abuse, or severe emotional distress) by obtaining help from professional organizations.
• Requesting withdrawal or deletion of the Child Account and managing related personal information.

(3) A Child Account cannot be withdrawn by the child directly; withdrawal or deletion is only possible through the Guardian.

(4) The Company shall not be liable for consequences arising from a Guardian's breach of the obligations under this Article, absent willful misconduct or gross negligence of the Company.

Article 7 (Service Hours and Suspension)

(1) The Service is available 24 hours a day, 365 days a year in principle. However, the Service may be temporarily suspended for operational or technical reasons, and the Company will announce the reason and schedule before or after the suspension.

(2) The Company may temporarily suspend all or part of the Service in case of regular maintenance, server expansion or replacement, equipment failure, power outages, service interruptions by third-party telecommunications providers, force majeure, national emergencies, hacking or DDoS attacks, or other unforeseeable causes. Unless the Company is guilty of willful misconduct or gross negligence, it shall not be liable for damages arising from such suspension.

Article 8 (User Obligations and Prohibited Conduct)

Users shall not engage in any of the following acts. In case of violation, the Company may, without prior notice, take necessary measures such as hiding or deleting the relevant Content, restricting use, or terminating the user agreement.

• Registering false information when applying or updating information.
• Misappropriating another person's information or impersonating another person.
• Modifying or damaging information posted by the Company without authorization.
• Using automated means (bots, crawlers, scrapers, etc.) to access the Service or collect data without the Company's prior consent.
• Reverse engineering, decompiling, or disassembling the Service's source code or algorithms, or distributing malicious code that may interfere with the Service's operation.
• Creating or sharing content that violates laws, public order, or good morals (including obscenity, violence, hate, discrimination, threats, defamation, or stalking).
• Collecting, recording, or sharing others' copyrighted works, likenesses, or personal information without authorization.
• Using the Service for commercial advertising, spam, or unlawful marketing.
• Using the Service for surveillance, stalking, or emotional abuse targeting children or family members.
• Any other conduct that violates applicable laws or public order.

Article 9 (Content Copyright and License)

(1) Intellectual property rights, including copyright, in the Content that a User posts or transmits through the Service belong to the User who created the Content.

(2) The User grants the Company a non-exclusive, royalty-free license to store, reproduce, modify, transmit, and make publicly available such Content to the extent necessary for the smooth provision, operation, and improvement of the Service and for delivering features to the User and their family members (including AI-based analysis, translation, summarization, notifications, backup, and recovery). This license is exercised only within the scope of the Service and does not include external advertising or sales.

(3) The User may delete Content they have created at any time. Upon such request, the Company will destroy the Content without delay within the scope permitted by law. However, information that has already been delivered to family members as AI Output may not be immediately recoverable due to technical limitations.

(4) Copyrights and other intellectual property rights in the Service interface, logos, designs, and software created by the Company belong to the Company. Users may not reproduce, distribute, or process them without the Company's prior written consent.

Article 10 (Special Terms for AI-Based Services)

(1) AI Output provided by the Company is generated based on User input and probabilistic predictions of the model, and the Company does not warrant its accuracy, completeness, timeliness, usefulness, or fitness for any particular purpose.

(2) AI Output does not replace the diagnosis, counseling, or advice of professionals such as physicians, clinical psychologists, or attorneys. Users must consult the appropriate professional before making significant decisions.

(3) If a User becomes aware of indications of self-harm or suicide, child abuse, domestic violence, or any other situation requiring urgent help, the User shall immediately contact the following organizations (Korea):

• Suicide Prevention Hotline: 109
• Youth Counseling Hotline: 1388
• Child Abuse Report: 112
• Emergency: 119
• If outside Korea, please contact your local emergency services or a qualified mental health professional.

(4) The Company does not intervene in the User's decision to adopt AI Output or in the content of resulting family communications, and the Company shall not be liable for damages arising from the User's reliance on or adoption of AI Output, absent willful misconduct or gross negligence of the Company.

(5) The Company notifies Users that, during AI processing, their Content may be transferred cross-border to external AI providers (such as OpenAI and Google). The Company takes reasonable measures to ensure that such providers do not use User data for their own model training or retraining, whether by contractual guarantees or by maintaining training-data opt-out settings.

Article 11 (Paid Services and Subscriptions)

(1) The Company offers subscription plans such as free, basic, and premium. The entitlements, monthly limits, and fees for each plan are available through dedicated in-service screens or through the payment screens of the relevant app store (App Store, Google Play).

(2) Payment for paid subscriptions is processed through the payment system of the app store chosen by the User, and payment methods, billing cycles, and taxes are governed by the policies of the respective app store.

(3) Paid subscriptions automatically renew at the end of each billing cycle at the then-applicable fee unless cancelled by the User. The User may cancel automatic renewal at any time through the subscription management screen of the relevant app store; upon cancellation, remaining entitlements are retained until the end of the current billing cycle.

(4) Within the scope permitted by applicable laws, the Company may change plan composition, fees, and usage limits, and will provide at least 30 days' prior notice of changes unfavorable to Users.

Article 12 (Withdrawal and Refunds)

(1) A User who has entered into a paid service agreement may withdraw the subscription in accordance with applicable laws, including the Act on Consumer Protection in Electronic Commerce.

(2) However, if digital content (AI analysis, translation, summarization, etc.) has already been provided after payment, restrictions on withdrawal prescribed by applicable laws may apply, and the Company will clearly notify the User at the time of payment.

(3) Refund requests for paid subscriptions made through an app store are governed by the refund policies and procedures of that app store. In such cases, Users must request refunds directly from the app store's customer service, and the Company will revoke the corresponding entitlements only to the extent that the app store approves and executes the refund.

(4) If a User's account is terminated due to violation of these Terms or applicable laws, refunds for remaining usage periods may be restricted.

Article 13 (Termination)

(1) Members may request termination of the user agreement at any time through the withdrawal procedures within the Service or through customer service, and the Company will process the request without delay in accordance with applicable laws.

(2) The Company may restrict use or terminate the user agreement, with prior notice, in the following cases. However, in cases of material legal violations or where irreparable harm to others is likely, such measures may be taken immediately without prior notice.

• Violation of the prohibited conduct set forth in Article 8.
• Transferring or lending the Service to another person, or sharing account credentials.
• Long-term non-payment of fees.
• Any other material violation of these Terms or applicable laws.

(3) Upon termination, the User's Content will be destroyed as set forth in the Privacy Policy. Information required to be retained by applicable laws will be stored separately for the required period and then destroyed.

Article 14 (Disclaimer)

(1) The Company is exempt from responsibility for providing the Service if it is unable to do so due to force majeure events such as natural disasters, war, emergencies, interruptions of telecommunications, failures of telecommunications service providers, hacking, or similar events.

(2) The Company is not responsible for Service use disruptions attributable to the User, and does not intervene in disputes between Users or between Users and third parties arising through the Service, nor is it liable to compensate for any resulting damages.

(3) The Company is not responsible for the reliability or accuracy of Content posted by Users, and is not liable for damages arising from Users' expectations of profit from the Service, or from Users' selection or use of Service materials.

(4) The Service is provided “as-is,” and the Company makes no express or implied warranties of any kind, including fitness for a particular purpose, merchantability, or absence of errors. However, liability for damages caused by the Company's willful misconduct or gross negligence is not thereby limited.

(5) The Company is not directly responsible for external services or links provided by third parties.

Article 15 (Limitation of Liability)

(1) To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, special, punitive, or consequential damages, loss of profits, or loss or corruption of data, absent willful misconduct or gross negligence.

(2) The Company's total liability to a User in connection with these Terms or the Service shall not exceed the amount actually paid by the User to the Company during the three (3) months preceding the event giving rise to the liability. For free-tier Users, liability is limited to the minimum extent permitted by applicable law.

(3) This Article does not limit User rights recognized under mandatory consumer protection laws.

Article 16 (Indemnification and User Warranties)

(1) Users shall compensate the Company for damages caused by violation of these Terms or by wrongful use of the Service.

(2) Users warrant that the Content they upload does not infringe the rights of third parties (including copyright, likeness, and personal information rights), and shall compensate the Company or any third party for damages arising from such infringement.

(3) If the Company receives claims, including damage claims or lawsuits, from third parties due to the User's conduct, the User shall indemnify and hold the Company harmless at their own cost and effort, and shall compensate for all damages arising therefrom.

Article 17 (Governing Law and Jurisdiction)

(1) These Terms are governed by and construed in accordance with the laws of the Republic of Korea.

(2) Any disputes between the Company and a User shall be submitted to the court having jurisdiction under the Civil Procedure Act, with the Seoul Central District Court as the court of first instance unless otherwise agreed. The foregoing does not limit the jurisdictional protections granted to consumers under the Framework Act on Consumers or other mandatory consumer-protection laws of the User's place of residence.

Article 18 (Notices)

(1) When notifying a User, the Company may use electronic means such as the email address provided by the User, in-service notifications, or announcements.

(2) For notices to all Users, the Company may substitute individual notice by posting a notice in the in-service announcement area for at least 7 days. However, for matters that materially affect an individual User's transaction, the Company will provide individual notice.

Article 19 (Information and Advertising)

(1) The Company may provide Users with information and announcements necessary for service operation.

(2) The Company does not serve personalized advertising (behavioral-data-based advertising) targeted at children, and does not use Users' emotion records or sensitive Content for advertising targeting purposes.

(3) If the Company transmits advertising or marketing information by electronic means, it will obtain prior consent from the User as required by applicable laws, and the User may opt out of such messages at any time.

Supplementary Provisions